{
  "shipping": {
    "title": "Shipping Policy",
    "summary": "We deliver to addresses in Ireland only. Standard delivery is free on orders of €60 or more; a flat €22 delivery charge applies below that. Orders are handled in 24 to 48 hours and delivered in 5 to 7 days. Express Delivery is offered at checkout for €22 on any order.",
    "content": "Shipping Last updated 25 September 2026. This page describes how this shop works in plain English. If anything here is unclear, ask us before you order. Where we deliver We deliver to addresses in Ireland only, all over the country, including Dublin, Cork, Limerick, Galway, Waterford, Drogheda, Dundalk, Swords, Bray and Navan. We do not ship outside Ireland. What delivery costs Standard delivery is free on orders of €60 or more. Below that, a flat €22 delivery charge applies. Free delivery is based on your goods total after any discount code. The charge is shown in your cart before you pay, so nothing is added at the last step. Express delivery Express Delivery is an option you can pick in your cart. It costs a flat €22 for the whole order, and that charge applies even when your order already qualifies for free standard delivery. We do not quote a separate delivery time for Express Delivery. If you need an order by a particular date, email us before you buy and we will tell you honestly whether it is achievable. How long it takes We handle and pack your order within 24 to 48 hours, and delivery then takes 5 to 7 days. Delivery time varies by location, so allow about a week from placing your order to it arriving. Tracking Every order is sent tracked. You will receive an email with a tracking number once your order has shipped. We only receive the tracking code once the parcel has been sent, so there is nothing to send you before then. Once you have your tracking number you can follow the parcel on our Track Your Parcel page. Separate packages For logistical reasons, items in the same order may be sent in separate packages and may arrive on different days. If part of your order has arrived and you are unsure about the rest, email us and we will check it for you. If something goes wrong in transit Your order is our responsibility until it is delivered to you. If it arrives damaged or does not arrive, email us at theteam@customersupport.care with your order number and we will put it right at no cost to you. Our Refunds & Returns page has the details. Questions before you order If you have any other questions about delivery, email us at theteam@customersupport.care before you buy and we will do our best to help.",
    "url": "https://lawnlevelrake.irish/shipping/"
  },
  "returns": {
    "title": "Returns Policy",
    "summary": "You have a legal right to cancel an online order within 14 days of delivery, and our own returns window is 15 days from delivery. Returns need proof of purchase from this website, and we ask for the original packaging where you still have it. Change of mind returns are sent back at the customer's cost. When you cancel under the 14 day right we refund the price and the standard delivery charge. Damaged, incorrect, missing, faulty or not-as-described orders are put right at our cost. There is no charge for cancelling before an order ships. Irish consumer law applies and nothing here limits it.",
    "content": "Refunds & Returns Last updated 25 September 2026. This page describes how this shop works in plain English. If anything here is unclear, ask us before you order. Thank you for shopping with us. If you are not completely happy with your purchase, we are here to help. 15 days from delivery to change your mind Irish and EU law give you 14 days from the day your order is delivered to cancel an online purchase, without giving a reason. That right comes from the Consumer Rights Act 2022, which gives effect in Ireland to the EU Consumer Rights Directive (2011/83/EU). We give you 15 days from delivery, on the same terms. If your order arrives in more than one parcel, the days run from the day the last parcel arrives. The reason does not matter. You may have found a better price, changed your mind, ordered the wrong item, or found that it does not fit or that you no longer need it. How to cancel and send goods back Tell us within 15 days of delivery. Email theteam@customersupport.care with your order number and the items you are sending back. You can use the cancellation form at the bottom of this page, but you do not have to. Send the goods back within 14 days of telling us. We will reply with the return address: goods go back to the warehouse your order was sent from. A tracked service protects you if a parcel goes missing, so please send us the tracking details once it is posted. Keep your receipt, order confirmation or other proof that you bought from this website. We cannot accept returns of goods bought from other retailers. Please send the goods back in their original packaging if you still have it, packed so they arrive undamaged. You are free to open and check the goods, as you would in a shop. If they have been used or handled more than that, for example used on a lawn or fixed into the ground, we can reduce the refund by the loss in value. You pay the cost of sending the goods back when you change your mind. Levelling rakes and lengths of edging are long and heavy, so this can cost more than a small parcel. If you are unsure about a size or a quantity, email us before you order and we will help you work it out. Refunds Your refund covers the price you paid for the goods and the standard delivery charge on your order. If you chose Express Delivery, the extra you paid over standard delivery is not refunded. Nothing is charged for handling, restocking or cancelling. We process your refund within 24 to 48 hours of receiving the goods back, and always within 14 days of the day you told us you were cancelling. We can wait until the goods reach us, or until you show us proof that you have sent them, whichever comes first. The refund goes back the way you paid, to your card or your PayPal account, or we can hold it as credit against a future order if you ask us to. Card providers and PayPal usually take a few more working days to show it on your statement. Cancelling before your order ships You can cancel any order free of charge until it ships. If your order has been paid and you need to change or cancel it, contact us within 12 hours at theteam@customersupport.care with your order number, because orders are handled within 24 to 48 hours of ordering. If your order has already shipped we cannot stop it, but you can still cancel under the 15 days above once it arrives. If we cancel your order ourselves, for example because an item is out of stock, you get a full refund. Damaged, incorrect or missing orders This applies to everything we sell, separately from the 15 days above, and costs you nothing. Damaged items or missing parts. If a product arrives damaged, or with parts missing, please tell us straight away. Incorrect item sent. If you receive something different from what you ordered, please tell us straight away. Order not received. If your order does not arrive, please tell us straight away. Email theteam@customersupport.care with your order number. Photographs of the item and the packaging help us take it up with the courier, so they speed things along, but they are not a condition of your rights. We put it right with a replacement or a refund, and we pay any return postage. Faulty or not as described Nothing on this page limits your rights here. Under the Consumer Rights Act 2022, the goods we sell you must match their description, be fit for their purpose and be of the quality you can reasonably expect. If they are not, you are entitled to have them repaired or replaced, and in some cases to a price reduction or a full refund. Within 30 days of delivery you can reject faulty goods outright for a full refund. We pay the cost of returning faulty goods. Cancellation form You can copy this form into an email if you find it useful. Any clear statement that you are cancelling works just as well. To: Lawn Level Company Ireland (Caruso Consulting Co Ltd), 232 Harold's Cross Rd, Terenure, Dublin D6W N923, Ireland, theteam@customersupport.care I/We hereby give notice that I/We cancel my/our contract of sale of the following goods: [list the items] Ordered on [date] / received on [date] Order number: [number] Name: [your name] Address: [your address] Date: [date] Questions and complaints Our customer support inbox is open around the clock, and we do our very best to reply to support emails within 24 hours. If you have a question about this returns and refunds policy, email caseresolution@customersupport.care . If you are unhappy with how we have handled a return, see our complaints handling policy . The Competition and Consumer Protection Commission gives free information about your consumer rights at ccpc.ie . Nothing on this page limits your rights under the Consumer Rights Act 2022.",
    "url": "https://lawnlevelrake.irish/refunds-and-returns/"
  },
  "privacy": {
    "title": "Privacy Policy",
    "summary": "How Lawn Level Company Ireland collects, uses, shares and protects your personal data under the GDPR and the Irish Data Protection Acts, including cookies and analytics, and how to complain to the Data Protection Commission.",
    "content": "Privacy Policy Last updated 25 September 2026. This page describes how this shop works in plain English. If anything here is unclear, ask us before you order. This Privacy Policy explains how Lawn Level Company Ireland (a division of Caruso Consulting Co Ltd, \"we\", \"us\" or \"our\") collects, uses, shares and protects your personal data when you visit lawnlevelrake.irish or buy from us. If you have any questions about this policy or your data, contact us any time at theteam@customersupport.care . Who is responsible for your data Caruso Consulting Co Ltd decides how your personal data is used, which makes it the controller of that data under the EU General Data Protection Regulation (GDPR). The GDPR and the Irish Data Protection Acts 1988 to 2018 set the rules we follow. Privacy questions and requests are handled by our team at theteam@customersupport.care . Information we collect We only collect what we need to run the store and look after you. When you place an order : your name, email address, phone number, delivery address (street, town or city, county, Eircode and country), any order notes, what you bought, the delivery method you chose, any discount code you used, and the amount you paid. Payment information : card payments are handled by Stripe Checkout and PayPal payments by PayPal, on their own systems. We receive confirmation that the payment went through and a payment reference. We never receive or store your card details. When you contact us : your name, email address, your message and anything you choose to include, whether you email us, use our contact or wholesale quote form, or leave feedback on our review page. When you use the chat assistant : the messages you type into it. When you browse : our hosting provider handles your IP address and basic details of each request so it can deliver pages to you. If you accept cookies, Google Analytics also records things like the pages you visit, how you arrived, and your device and browser type, and Google Ads and Microsoft Advertising record whether your visit or order came from one of our ads. Why we use it, and our legal basis To process, pack and deliver your order, and to send your order confirmation and shipping emails. We need this to carry out our contract with you. To answer your questions and handle returns, refunds and complaints, because you asked us to and because the law gives you those rights. To keep the business and accounting records the law requires. This is a legal obligation. To prevent fraud and keep the store secure. This is in our legitimate interests. To understand how the site is used and which of our ads work, only with your consent. Marketing email We send marketing email only if you have agreed to receive it, and every message includes a way to unsubscribe. You can also ask us to stop at any time by emailing theteam@customersupport.care . Order confirmations and delivery updates are not marketing and are sent to every customer. Who we share it with We share personal data only with the service providers we need to run the store, and only what each one needs: Stripe and PayPal , who take your payment. Vercel , who hosts this website and runs our checkout. Supabase , where our order records are stored. Resend , who sends our order emails. The warehouse and courier that pack and deliver your order, who receive the details needed to deliver it, such as your name, delivery address and phone number. Google , for Google Analytics and Google Ads (cookies only if you accept them). Our pages also load their typefaces from Google Fonts, which means your browser connects to Google's servers. Microsoft , for Microsoft Advertising (advertising cookies only if you accept them). IntellextAI , who provides the chat assistant on our pages. Our form system , served from app-marketing-command-centre.vercel.app, which receives what you send through our contact, wholesale quote and review feedback forms. We may also disclose information where the law requires it. We do not sell your personal data. Data outside the European Economic Area Our company is based in Thailand, and several of the service providers above store or process data in countries outside the European Economic Area. This means your data may be handled outside the European Economic Area. If you would like details of these transfers, email us. Cookies and browser storage Your cart and any discount code you apply are kept in your own browser's local storage, not on our servers. Analytics and advertising cookies are only set after you accept them in our cookie banner. The full detail, and how to change your choice, is on our Cookie Policy page. How long we keep it We keep order records for as long as business and accounting record-keeping requires. We keep messages and enquiries while they are useful. When we no longer need personal data, we delete it or make it anonymous. Your rights Under the GDPR and the Data Protection Acts 1988 to 2018, you can ask us: for a copy of the personal data we hold about you; to correct it if it is wrong or incomplete; to delete it, where we no longer need to keep it; to limit how we use it, or to stop using it for a purpose you object to; for a copy in a format you can take to another business. Where we rely on your consent, you can withdraw it at any time. To make a request, email theteam@customersupport.care . We may need to confirm who you are before we act on it, and we will respond within one month, which is the time the GDPR allows. If you are not happy with how we have handled your data, please tell us first so we can try to fix it. You also have the right to complain to the Data Protection Commission, Ireland's data protection regulator, at dataprotection.ie . Keeping it secure This site uses an encrypted (HTTPS) connection, and your card details are handled by Stripe and PayPal rather than by us. Access to order records is limited to the people who need it. No method of sending or storing information over the internet is completely secure, but we take care to protect yours. Children's privacy Our store is for adults. We do not knowingly collect personal data from children. If you believe a child has given us their information, please contact us so we can remove it. Changes to this policy We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new \"last updated\" date. Contact us Lawn Level Company Ireland, a division of Caruso Consulting Co Ltd Ireland administration office: 232 Harold's Cross Rd, Terenure, Dublin D6W N923, Ireland Registered office: Suite 35, 47 Moo 1, T. Nawoong, Meaung, Phetchaburi 76000, Thailand Company registration (Thailand): 0765554000332 Email: theteam@customersupport.care International call centre: +66 (0) 98 391 3877",
    "url": "https://lawnlevelrake.irish/privacy-policy/"
  },
  "terms": {
    "title": "Terms & Conditions",
    "summary": "The terms that apply when you use the website and buy from Lawn Level Company Ireland, governed by the law of Ireland without removing any consumer right under the Consumer Rights Act 2022.",
    "content": "Terms & Conditions Last updated 25 September 2026. This page describes how this shop works in plain English. If anything here is unclear, ask us before you order. These Terms & Conditions apply when you use lawnlevelrake.irish and when you buy from Lawn Level Company Ireland , a division of Caruso Consulting Co Ltd, a company incorporated in Thailand (\"we\", \"us\" or \"our\"). By browsing or using this site, or by placing an order, you agree to these terms. Please read them before you order. Who you are buying from Lawn Level Company Ireland is a division of Caruso Consulting Co Ltd. We sell online only. We do not have a physical shop or showroom. Our contact details are at the bottom of this page. Using this website We give you a limited, personal permission to use this site to shop with us. You cannot transfer that permission to anyone else, and we can withdraw it. It does not cover commercial use, or use on behalf of another person or business, unless we have agreed to that in writing first. If you break these terms, the permission ends straight away. When you use this site, you agree that you will not: Use it in any way that breaks the law. Upload or send anything that contains viruses or other harmful code. Post or send anything that is defamatory, threatening, obscene or discriminatory, or that could lead to a civil claim or a criminal charge. Post or send anything that breaks someone else's copyright, trademark or other rights. Try to get into our systems without permission, or interfere with how the site works or how secure it is. Copy, reproduce, sell, change, reverse-engineer or otherwise exploit the site or any part of it without our written permission. Give false information or pretend to be someone else. By using this site you confirm that you are 18 or older. If you are under 18, please use this site only with a parent or legal guardian. Our content Everything on this site, including our name (Lawn Level Company Ireland), logo, text, images, photographs, illustrations, designs, icons and videos, belongs to us or to the people who license it to us. It is here for your personal, non-commercial use while you shop. Products & descriptions We take care to describe our products accurately, including materials, grate widths and dimensions. Product photos are for illustration, and slight differences in colour and finish can occur. Prices & discounts All prices are in euro. The total shown in your cart, made up of the item prices and any delivery charge, is the price you pay at checkout. We work to keep prices correct. If we find an error in the price of an order you have placed, we will contact you before we dispatch it and ask whether you want to go ahead at the correct price. Discount codes take money off the goods only, never off delivery. For example, the valued-customer code gives 15% off the items in your cart. Free delivery is based on your goods total after any discount. Ordering Your order is an offer. Placing an order is an offer to buy. The contract is made when we dispatch your order. Processing. Once your payment has cleared, orders are usually handled within 24 to 48 hours. Your details. Please give us a correct delivery address, email address and phone number. We deliver to addresses in Ireland only, and we are not responsible for delays or failed deliveries caused by wrong details. Orders we cannot accept. We may refuse or cancel an order, for example when an item is out of stock, when we suspect fraud, or when we believe the order breaks the law. If we cancel an order you have paid for, we refund you in full. Cancelling an order You can cancel an order free of charge until it has shipped. Please contact us within 12 hours of ordering, because orders are handled within 24 to 48 hours. After it arrives, you have 15 days from delivery to cancel, one more than the 14 days Irish and EU law give you. The full detail is on our Refunds & Returns page. Payment & security You pay in full at checkout, by card through Stripe Checkout or by PayPal, over an encrypted connection. Your card details go straight to Stripe or PayPal. We never receive or store them. We process your order once the payment is authorised. Shipping, returns & refunds Delivery costs, delivery times and tracking are set out on our Shipping page. Returns, refunds and cancellations are set out on our Refunds & Returns page. Both pages form part of these terms. Contacting us Email is the best way to reach us, and you can write at any time. We do our very best to reply to support emails within 24 hours. Your consumer rights Nothing in these terms limits your rights as a consumer under the Consumer Rights Act 2022 or any other consumer protection that cannot be set aside by agreement. If anything in these terms conflicts with such a right, the right wins. Limitation of liability To the extent the law allows: Our total liability arising from an order is limited to the amount you paid for the goods in that order. We are not liable for indirect or consequential losses, or for loss of profit, data or opportunity. We do not promise that the website will always be available, uninterrupted or free of errors. Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to exclude or limit, including your rights under the Consumer Rights Act 2022. More detail is on our Limited Liability Indemnity page, which also forms part of these terms. Governing law These terms are governed by the law of Ireland, and the Irish courts can hear disputes about them. You can also bring a claim through the Small Claims procedure of the District Court. This does not take away any protection you have as a consumer that cannot be set aside by agreement. Changes to these terms We may change this site and these terms at any time. The version on this page when you place an order is the version that applies to that order. Questions about these terms? Email theteam@customersupport.care . Our team is happy to help. Contact us Lawn Level Company Ireland, a division of Caruso Consulting Co Ltd Ireland administration office: 232 Harold's Cross Rd, Terenure, Dublin D6W N923, Ireland Registered office: Suite 35, 47 Moo 1, T. Nawoong, Meaung, Phetchaburi 76000, Thailand Company registration (Thailand): 0765554000332 Email: theteam@customersupport.care International call centre: +66 (0) 98 391 3877",
    "url": "https://lawnlevelrake.irish/terms-and-conditions/"
  }
}